Hotel Associate Frequently Requested Services

When a hotel property requests to be switched from its current chain code (‘old’) to a new chain code (‘new’).

Process
Associate Request.

Associate Responsibility

1. Request must be made in writing from authorized employee of the property on hotel letterhead.

1a. GDS/Central Reservations department at new chain/representation firm will fax, or email the switchover request to Sabre and the losing chain/rep firm Along with a cover letter from the new chain.

Via Fax or Mail
Letter must be on hotel letterhead. (if hotel is changing its name, letter may indicate either old name or new name). If change is within same representation company, letter may be on either hotel or representation company letterhead.

Send faxes to 682-605-8848, Attn: Hotel Desk Analyst.

Via E-mail
Sender's email address must reflect new chain / representation firm. Send requests to switchovers@sabre.com The letter must be copied or cc'd to the old (losing) chain/representation company.

2. The letter/email must include the following:

-Name of hotel
-Address of hotel
-Whether or not rates should be retained--rates will NOT be kept unless indicated to do so.

Current Sabre property number and chain code
Date on which switchover will take effect.

Signature of the hotel personnel authorizing switchover as well as signature clarification.
Name of the old and new chain / representation company.

The HEDNA web site contains examples of acceptable associate switchover requests.

Sabre Responsibility

1. Requests will be accepted 24 hours 7 days a week. However, processing of requests will occur during normal business hours.

At the time of scheduling as well as at time of switch execution a queue message or email notification is sent to loosing/gaining chain. If switch documentation is sent and after 3 days have not received any notification, please request an update of the switch status to switchovers@sabre.com in order for the switch to be reviewed and corrected in a timely manner.

Execution of Request

2. Processing of requests will take place Monday - Friday from 0500am -3:45pm CST.

Switchover will occur on:

Either the eleventh business day after the date was received by hotel desk; or

The date specified in the switchover letter sent by the property, whichever is later.
Rates will be kept if specified.

2a. Automatic switchover will take place, if:

The switching property has already been scheduled for delete by the old chain, in writing, or

If the old chain has issued an early release, in writing, which complies with notification guidelines.

2b. When switchover is scheduled, an automatic queue message or email based on your default settings in eHotels is sent to the new and old chains which contains:

-Notification of the scheduled date
-Property number
-Old chain code
-New chain code

At the time of scheduling as well as at time of switch execution a queue message or email notification is sent to loosing/gaining chain. If switch documentation is sent and after 3 days have not received any notification, please request an update of the switch status to switchovers@sabre.com in order for the switch to be reviewed and corrected in a timely manner.

22c. In the event switchover documentation is found incorrect by the Hotel Desk Quality Assured Process; a communication will be sent to the person who signs the Hotelier/Marketer letter from the Gaining Chain. Such communication will be sent within 24 hours of receiving the original documentation-except Friday, when such communication will be sent next Monday - Hoteliers/Marketers of the Gaining Chain will have 3 business days to reply with the correct documentation in order to meet original switchover date. If the revised documentation is received after 3 business days; the date of the switch will be count as per HEDNA as within the 10-business-day-window; unless an Early Release Note from the Loosing Chain is provided.

2d. Once the switchover has taken place the property will be placed to a status of "inactive" in eHotels the associate can then change the status to "active" when ready.

2e. If switchover is to be executed prior to the standard 10 business days, early release notification from loosing chain must be sent to hotel desk with the before mentioned documentation.

Switchovers that have been scheduled will take place during the corresponding morning, between 5am CST and 9am CST.

Sabre Contact

Hotel Database owner: switchovers@sabre.com
fax: 682-605-8848

Escalate to Account Manager.

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Request of multiple properties to switch from current chain code to new chain code. All properties must belong to same chain code in order for the same to be considered a massive switch.

Process
Associate Request.

Associate Responsibility

1a. GDS/Central Reservations department at new chain/representation firm will fax or email the letter to Sabre and the loosing chain/rep firm. A list of all properties that are to be switched must be provided along with a cover letter from the new chain.

Via Fax or Mail

Letter on loosing chain / rep firm letterhead attaching list of properties that will be switched to new chain / representation firm. Or only one letter, in representation of all properties that are to switch, on hotel letter head informing list of properties that are changing chain / rep firm, with CC to loosing chain / rep firm

Send faxes to 682-605-8848, Attn: Hotel Desk Switchovers

Via E-mail

Sender's email address must reflect name of new chain / representation firm.

Letter on loosing chain / rep firm letterhead attaching list of properties that will be switched to new chain / representation firm. Or only one letter, in representation of all properties that are to switch, on hotel letter head informing list of properties that are changing chain / rep firm, with CC to loosing chain / rep firm.

Send requests to switchovers@sabre.com

2. The letter/ email must contain the following

-Name of each hotel
-Address of each hotel
-Signature of the hotel personnel authorizing switchover as well as signature clarification.

-Name of the old and new chain / representation company.

-Whether or not rates should be retained--rates will NOT be kept unless indicated to do so.

-All Sabre property number(s) and chain code; this information may be included in an accompanying Excel spreadsheet.

-Date on which switchover will take effect.

The HEDNA web site contains examples of acceptable associate switchover requests.

Sabre Responsibility

Requests will be accepted 24 hours 7 days a week. However, processing of requests will occur during normal business hours.

At the time of scheduling as well as at time of switch execution a queue message or email notification is sent to losing/gaining chain. If switch documentation is sent and after 3 days have not received any notification, please request an update of the switch status to switchovers@sabre.com in order for the switch to be reviewed and corrected in a timely manner.

Execution of Request

3. Processing of requests will take place from Monday through Friday from 5 am - 3:45 pm CST

Switchover will occur on:

-Either the eleventh business day after the date letter was received by hotel desk; or

-The date specified in the switchover letter sent by the property, whichever is later. Rates will be kept if specified.

When switchover is scheduled, an automatic queue or email message depending on your eHotels default is sent to the new and old chains
which contains:

-Notification of the scheduled date
-Property number
-New chain code
-Old chain code
-Rate cloning option (if selected)

4. In the event switchover documentation is found incorrect by the Hotel Desk Quality Assured Process; a communication will be sent to the person who signs the Hotelier/Marketer letter from the Gaining Chain. Such communication will be sent within 24 hours of receiving the original documentation-except Friday, when such communication will be sent next Monday - Hoteliers/Marketers of the Gaining Chain will have 3 business days to reply with the correct documentation in order to meet original switchover date. If the revised documentation is received after 3 business days; the date of the switch will be count as per HEDNA as within the 10-business-day-window; unless an Early Release Note from the Loosing Chain is provided.

If switchover is to be executed prior to the standard 10 business days, early release notification from loosing chain must be sent to hotel desk with the before mentioned documentation.

Switchovers that have been scheduled will take place during the corresponding morning, between 5am CST and 9am CST.

Once the switchover has taken place the property will be made "Inactive" in eHotels. Associates will then be able to change the status to "Active" when ready.

Sabre Contact

Hotel Database owner: switchovers@sabre.com
fax: 682-605-8848

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Allows for a property to stop the process of scheduled switchovers.

Process
Associate Request.

Associate Responsibility

Switchovers can be delayed/ retracted when the new chain sends a letter, fax or email advising of the delay/retraction or when the hotel property sends a letter via fax or email advising of the delay/retraction on hotel letterhead and with CC to the new (gaining) chain.

A letter from the hotel property on hotel letterhead must accompany the new chain·s letter.

Letter must include:

-Name of hotel
-Address of hotel
-Current Sabre property number and chain
-Current chain must be cc·d with regards to the delay

Notification must be provided within 1 business day advanced notice.

Execution of Request

Hotel Desk Analyst will send a queue message notifying Associate that scheduled switchover request has been delayed or retracted upon receipt of notification.

Sabre Contact

Hotel Database owner: switchovers@sabre.com
fax: 682-605-8848

Escalate to Account Manager.

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Process to stop a property from an already scheduled deletion.

Process
Associate Request.

Associate Responsibility

Deletions can be delayed/ retracted only if the the owning chain code sends written documentation by fax or e-mail to hoteldeletion@sabre.com advising of the retraction.

Letter must include:

-Name of hotel
-Address of hotel
-Current Sabre property number and chain code
-Request to not delete property or date on which delay will take effect

Execution of Request

Hotel Desk Analyst will notifying the Associate via email of action taken to either remove property from deletion or delay the deletion.

Sabre Contact

Hotel Database owner: switchovers@sabre.com
fax: 682-605-8848

Escalate to Account Manager.

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Allows for the property to be closed for sell-allowing the new chain to load rates and availability.

Process
Removal of 331 Restriction.

Associate Responsibility

Sabre Advance Notification 5253.

This is to advise that the HOT331 Mask was disabled on 30 Sep 2008

-In an effort to move more functionality into the eHotels Web Interface, the HOT 331 Mask was sunset effective 30 September 2008.
-To activate a property the user should use the eHotels Web Interface.
-When the HOT331 entry is used the user will receive the following error:

-FORMAT NO LONGER VALID – SEE EHOTELS WEBSITE

Sabre Contact

Hotel Database owner: hotel.desk@sabre.com
fax: 682-605-8848

Escalate to Account Manager.

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When a chain code switches representation companies or brands but keeps Pegasus as its switch company.

Notification

1.Associate must notify Account Manager, in written correspondence, of chain code migration and include chain code and date in notification.

-If Associate does not have a current test property, Account Manager will notify Associate to submit a new test property in accordance with New Build Procedures.

New build must contain primary airport code as FSG.

Sabre Responsibility

2. Associate Information Sheet submitted by Account Manager.
3. Sabre advises HCC of pending switch.

Testing and Implementation

4. HCC tables are updated on exception cases only by EDS every Monday evening.

5. Chain code tested for Direct Connect and Type B bookings.

-If problems in testing occur, Sabre’s connectivity manager will identify problem and party responsible.
-Identified party will resolve problem and contact Sabre upon resolution.

6. Chain code activation in Sabre occurs every Tuesday morning.

7. Password for photo upload tool updated in accordance with Photo Upload Tool Password Change Guidelines.

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Request for the creation of new hotel properties.

Pre-Request Associate Activity

1. Associate must perform representation check within Sabre prior to submitting a new build request in order to eliminate duplicates. Associates must search using the following formats (where XXX is the Primary Airport Code):

- Search by addresses: HOTXXX/A-123 MAIN
- Search by name: HOTXXX/N-CARLISLE HOTEL
- Search by phone number: HOTXXX/PH-999-555-1212

New build must contain primary airport code as FSG.

Associate Request

Complete the new build request via eHotels at http://hoteleservices.sabre.com/ehotels.html. The new build request will be assigned a temporary property number. The property content can be updated while property is waiting for approval from the Hotel Desk. If at time of submitting NEW BUILD property via eHotels, the associate receives DUPE error message, screenshot must be provided to hoteldesk@sabre.com in order to further investigate, and, if necessary, new build request will be submitted from Hotel Desk Analyst. Once processed the Hotel Desk Analyst will notify Associate via email the property number that has been assigned.

Once the property has been approved the Associate will complete property updates and change status to "Active" when ready for sell.

Sabre Responsbility

New builds are processed approximately 10am CST and approximately 3pm CST Monday thru Friday. When the Hotel Desk approves the property, the status will change to “Inactive – Property request Approved” and a permanent property number will be assigned and any content updates made under the temporary property number while waiting for approval will be transferred over.

When the Associate has completed all property updates and the property is ready for sell the Associate will change the status in eHotels to “Active”. In case of property receiving a status of “Inactive – property request rejected”, contact Hotel Desk at hoteldesk@sabre.com.

Billing

Associates will receive billing for new builds during the next month’s invoice after the new build was performed. New builds received via eHotels are charged at $5.00USD per property. New builds received, by any other documented means, have a turn around time of 5-business days and are charged at $15.00 USD per property.

Execution of Request

Sabre Contact

Hotel Database owner: hotel.desk@sabre.com
fax: 682-605-8848

Escalate to Account Manager.

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Request by a hotel chain for single or multiple properties to be deleted from Sabre.

Associate Request

1. Request should be submitted via email at hoteldeletion@sabre.com by owning chain / representative firm. Message should include:

- Chain code and property number
- Delete date - if no delete date is specified deletion will be processed the very next Friday.
- Property delete may be delayed/retracted in accordance with Delay and Retraction of Property Procedure.

Sabre Responsbility

1. Hotel Desk Analysts will compile all deletion requests received within the week every Friday.

2. Property will be cross checked with switchover schedule. If property is found on the scheduled switchover list, property will not be deleted.

3. The following/2nd Friday properties will be deleted from Sabre and changed in ehotels to “Inactive-Deleted Property Number”.

4. The following/3rd Friday if no active Sabre bookings are found the property is available to reuse in Sabre and deleted from eHotels. If bookings are found the property will remain “Inactive-Deleted Property Number” in eHotels till bookings are consumed.

Sabre contact

Hotel Database owner: hoteldeletion@sabre.com

Escalate to Account Manager.

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Request by an Associate for its chain codes and all properties attached to that code to be deleted from Sabre.

Initiation of Deletion

1. Request should be submitted via queue (XAHG) message in Sabre and should include:

- Chain code and property number.
- Delete date - if no delete date is specified, allow for a turnaround time of 2-3 weeks after the request was received by the Hotel Desk Analyst.
- Property delete may be delayed/retracted in accordance with Delay and Retraction of Property Procedure.

Associate Responsbility

Associate will notify account manager of request in writing. Information must contain:

-Chain code
-Scheduled delete date

Sabre Responsbility

Execution of Request

2. All departments, with the exception of the Associate Help Desk, will begin the deletion process immediately.

-Associate Help Desk will suspend delete request for 30 days from date requested.

Hotel Desk

2a. Hotel Desk will receive request from the Associate Help Desk and/or the Sabre Account Manager to delete properties attached to the chain code.
2b. Hotel Desk will process the deletion of Properties as regular, on Friday (See Property Deletion for Details).

Associate Help Desk

3a. 30 days after the effective date stated in the Associate Information Sheet, the Associate Help Desk will:

-Remove all links to the 2 letter chain code
-Remove all rate levels/rate codes

3b. Associate Help Desk will notify Sabre Product Marketing of all chain code deletes immediately in order to update DCS and DCA tables.

Account Manager

4a. Account manager will perform the following entries to ensure that the chain code has been completely deleted from all tables in Sabre (where CC is the chain code):

-To check encode/decode: W/HL*CC – if chain code is deleted, return response will be NOT IN TABLE or ‡CK CHAIN CODE.
-To see if properties are attached to chain code: HCLCC*
-To check rate codes: HRCCC*
-To check rate levels: HRLCC*

4b. Account Manager will notify photo analyst to delete the chain’s password for Photo Upload Tool.

Sabre contact

Hotel Database owner: switchovers@sabre.com
fax: 682-605-8848

Escalate to Account Manager.

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Process to change the address as it appears in Sabre for an existing property within your brand.

Associate Request

Request should be submitted via email to (hotel.desk@sabre.com) and should include:

New Address
Chain code and property number

For complete detail on the formatting of address change submissions, please click here.

Wizcom EAP users: address change request will be processed via queue.

Request Execution

Sabre actions the request within 5 business days.

Sabre contact

Hotel Database owner: hotel.desk@sabre.com

Escalate to Account Manager.

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Process whereby brands alter primary airport code to which property is affixed in Sabre system.

Associate Request

1. Request should be sent via email to hotel.desk@sabre.com

Message in Sabre and should include:

- New airport code
- Chain code and property number

Request Execution

2. Sabre actions the request within 5 business days and makes the updates in HOD and Sabre

3. Sabre Hotel Desk notifies Associate by reply that primary index change request has been completed.

Sabre contact

Hotel Database owner: switchovers@sabre.com
fax: 682-605-8848

Escalate to Account Manager.

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Process whereby individual properties are assigned a specific latitude and longitude in order to be shopped and booked in Sabre.

Associate Responsibility

New Property:

Use eHotels to build new properties in accordance with New Property Build Guidelines. Sabre will locate the latitude and longitude.

Existing property changes to Latitude/Longitude:

Submit request by accessing the form at:
http://hoteleservices.sabre.com/tools_front.htm under Geocode & Mapping Section click under “Geocode submission Example” to get the appropriate excel format to be used. Remember to include the Confidence Level in your request.

Associates can verify lat/long in eHotels.

Sabre Responsibility

The Hotel Operations Desk (Hotel Desk) is responsible for geocode issues.

New Properties:

-Initial attempt to Geocode properties will take place within 24-48 hours after the new build property has been approved.

Existing property changes to Latitude/Longitude:

Changes are processed once a week on Mondays.Associate will be notified via email.

Sabre Resubmission of Geocode

If geocoding attempt is not successful, geocoding specialist will notify the Associate via email with the property number in question for review. Once the Associate has verified and corrected the hotel address a new submission should be sent and will be processed as usual on the very next Monday.

Associate Response to Rejection Notice

Associates have several alternatives to remedy rejection:

-Do not use cross streets for the address.

-Contact property to obtain specific street number, street name and verify if street, Blvd, Ave etc.

-If Associate has access to GPS technology, please provide Sabre exact Latitude and Longitude.

Please review Guidelines by Country for Hotel Addresses located at: http://hoteleservices.sabre.com/tools_front.htm.

Submit new request following normal procedures by accessing the form at: http://hoteleservices.sabre.com/tools_front.htm under Geocode & Mapping Section click under “Geocode submission Example” to get the appropriate form to be used. Remember to include the Confidence Level in your request.

Associate Resubmission of Geocode

Please send resubmissions to GeoUpdateTeam@sabre.com. Associates can verify the lat/long in eHotels.

Sabre Responsibility to Resubmission of Geocode

Sabre will attempt to re-Geocode. If geocode is successful, expect a 2 to 3 business days before property shows the geocodes in eHotels.

Sabre Contact

SABRE HOTEL DESK at: GeoUpdateTeam@sabre.com.

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Request

- Need to assign a new Associate customer all alpha code .
- IATA notification of alpha code has been reassigned. Associate now needs new alpha code.

Associate Responsibility and Resources

Verify alpha code request against IATA book prior to sending request to make sure it is not already in use.

Resources:

IATA City Code Manual -or-
IATA Coding Website
Associate Help Desk
Account Manager

Once new code has been selected and validation of the available, the Associate should contact their Sabre Hotel Account Manager to submit the request.

Sabre Responsibility

Sabre Account Manager will submit the new code request and once the new code has been created the Account Manager detail the Q city change, hotel encode/decode etc,. I

If the code is not available Account Manager will notify the Associate.

Sabre Contact

Account Manager

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Request

Need to verify error messages or rejects received for availability and rate update requests.

Associate Responsibility and Resources

Data must be received by 3PM CST in order to be processed via nightly file maintenance.

Make sure room types and rate codes exist before data is generated.

Resources:
Associate Help Desk

Sabre Action

Acknowledge receipt of request and advise Associate of planned date of response.

Confirm activity completed and advise Associate via queue message.

Sabre Contact

Associate Help Desk:
1-866-740-6479 Associate Help Desk toll free valid from USA, Canada, Puerto Rico
598-2-518-7312 Associate Desk direct dial

Escalate:

Contact your Account Manager

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Request

Need new EPR created for new chain or existing chain.

Need AAA capability.

Need password cleared.

Associate Responsibility and Resources

New EPR for existing chain can be created by Associate with EPR keyword "Create".

New EPR for new chain must be submitted by Account Manager. Specify in request what alpha city EPR is to be created under. If AAA access is required, specify the alpha city code or psuedo city code needed.

Passwords are cleared by the Associate help desk.

When calling, please advise of sign in number being utilized.

AAA access requests must be sent at least 48 business hours prior to actual time needed.


Resources:
Hotel eServices Website
F*ASC/EPR/Create/Hotel
Associate Help Desk
Account Manager

Sabre Action

Written request required for AAA access or new EPR creation for new chain.

Create or update EPR:

Forward authorization to System Security for updating of AAA access. Advise Associate or Account Executive of EPR sign in number and temporary password.

Acknowledge request and advise of 48 business hours for processing for AAA access requests.

For EPR requests related to brand new chain implementations or for escalation assistance contact: Account Manager.

Sabre Contact

For password clearance, and AAA requests, contact: Associate help desk:

Associate Helpdesk
1-866-740-6479 Associate Help Desk toll free valid from USA, Canada, Puerto Rico
598-2-518-7312 Associate Desk direct dial

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Request

Need Lniata updated with appropriate alpha codes, keywords or psuedo city code.

Need VAX profile updated with terminal address for test bookings.

Want new terminal address.

Associate Responsibility and Resources

Permanent Terminal address changes should be submitted via e-mail to IOC.

Contact Account Manager for new Terminal Addresses

Passwords are cleared by the Associate help desk.

When calling, please advise of sign in number being utilized.

AAA access requests must be sent at least 48 business hours prior to actual time needed.


Resources:
Help Desk
IOC
Account Manager
Test System Coverage

Sabre Action

Associate help desk will process all temporary, emergency requests.

IOC will acknowledge receipt of request . Allow 48 hours.

For processing of requests.

Confirm activity completed and advise Associate.

Sabre Contact

Associate should contact Associate help desk for temporary, immediate assistance at:

1-866-740-6479 Associate Help Desk toll free valid from USA, Canada, Puerto Rico
598-2-518-7312 Associate Desk direct dial

Associate should contact Scott Parker at IOC for any Terminal Address correction changes at Associate orders.

Associate should contact Account Manager for any requests for new terminals.

Test System Coverage may be contacted at 918-939-4042 for test system related problems with Terminal Addresses.

Escalate: Account Manager

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Request

Need format assistance to display or sell.

Need Promospot Contact.

Associate Responsibility and Resources

Resources:
F*Fox/Promospots
F*ASC/Promospots
TravelCLICK Website
SALES@TRAVELCLICK.NET
Associate Help Desk

Sabre Action

Associate help desk will process all temporary, emergency requests.

IOC will acknowledge receipt of request . Allow 48 hours.

For processing of requests.

Confirm activity completed and advise Associate.

Sabre Contact

TravelCLICK Owner:>

Phone: 847-969-0820 salesinfo@TRAVELCLICK.NET

Website: www.travelclick.net
1-866-740-6479 Associate Help Desk toll free valid from USA, Canada, Puerto Rico
598-2-518-7312 Associate Desk direct dial

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Request

Need to verify errors on database updates and conduct research.

Associate Responsibility and Resources

Specify what formats were utilized prior to receiving error responses.

Resources:
F*ASC/Hotel/Database
Associate Help desk

Sabre Action

Sabre actions the request and advises

Associate of planned return date or time of contact.

Confirms action taken and submits final results.

Sabre Contact

Associate Help Desk:
1-866-740-6479 Associate Help Desk toll free valid from USA, Canada, Puerto Rico
598-2-518-7312 Associate Desk direct dial

Escalate:

Lin Weidner or Edyta Duplak

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Request

Need written communication log between Sabre and Associate for research.

Associate Responsibility and Resources

Supply PNR locator, date of suspected communication and time frame, etc. All pertinent information details are needed. Can be requested for 30-60 days back only. DC AUX Requests can be traced only 14 days back.

Resources:
Help Desk
Hotel eServices Website

Sabre Action

Sabre actions the request and advises

Associate of planned return date or time of contact.

Confirms action taken and submits final results.

Sabre Contact

Associate Help Desk:
1-866-740-6479 Associate Help Desk toll free valid from USA, Canada, Puerto Rico
598-2-518-7312 Associate Desk direct dial

Escalate:

Lin Weidner or Edyta Duplak

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Request

Need written communication log between Sabre and Associate for research.

Associate Responsibility and Resources

Supply PNR locator, date of suspected communication and time frame, etc. All pertinent information details are needed. Can be requested for 30-60 days back only. DC AUX Requests can be traced only 14 days back.

Resources:
Help Desk
Hotel eServices Website

Sabre Action

Acknowledge receipt of request and advise Associate of when call back will occur.

Verify with Front End.

Confirm when issue resolved and advise Associate.

Sabre Contact

1-866-740-6479 Associate Help Desk toll free valid from USA, Canada, Puerto Rico
598-2-518-7312 Associate Desk direct dial

Escalate:

Lin Weidner or Edyta Duplak

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Request

Need copy of past date Passenger Name Record (PNR).

Associate Responsibility and Resources

Requests must be specific.

Fill out the mask request below and hit Submit at the bottom of the form. Please fill out all relevant boxes to expedite the request.

http://hoteleservices.sabre.com/pdi.htm

Sabre Action

The PDI Desk will action the request within 24-48 hours and US mail the past date PNR to the address indicated in the mask.

Sabre Contact

Sabre Past Date Information Desk (PDI)

Queue address: QP/FWHG

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Request

Need audit conducted for research purposes.

Associate Responsibility and Resources

Allow normally one to two weeks for request to be processed.

Submit requests with full details needed: dates of search, specific search indicator required, i.e.. HCM, HVB, HVV, etc, property number and chain.

Requests may be submitted for 180 days back only.

Resources:
Hotel eServices Website
F*QMTLGJ
Help Desk
Account Manager

Sabre Action

Request may be made via phone, queue or e-mail.

Acknowledge receipt of request and advise Associate of planned date of completion.

Sabre will process request with Commercial Systems owner to collect data Requested.

Confirm activity completed and advise Associate.

Sabre Contact

Associate Help Desk:

1-866-740-6479 Associate Help Desk toll free valid from USA, Canada, Puerto Rico
598-2-518-7312 Associate Desk direct dial

Associate.helpdesk

Queue Address: QP/FWHG

Escalate: Account Manager

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Request

Need to verify error messages or site products and displays for availability and sell.

Associate Responsibility and Resources

Obtain as much information as possible, including corporation name, agency name, the GDS used, the Pseudo Cities (PCC·s), PNR locator, rate details or other pertinent data.

Verify the rates, availability, rules, viewership (all steps) are complete in the GDS.

Hotel Associates should verify that they can shop and book the rate (may require being in an agency PCC) or see the information in professional GDS displays.

Contact one of the 3 Get There Support Desks, providing all pertinent information.

Resources:
Get There Support Desk
Associate Help Desk
Account Manager

Sabre Action

Acknowledge request and advise Associate of appropriate contact at Get There.

Unresolved issues will be assigned a tracking number for reference.

Most issues can be resolved in a day or few days.

May take up to 5-10 weeks if it is for a Software change to occur.

Sabre Contact

Get There Support: Mon-Fri 7AM-7PM CST Phone: 877-315-6923 www.getthere.com.

Escalation: Brian Tidwell
Phone: 682-605-5676

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Request

1. When requesting the addition of a Point of Interest, please go to http://hoteleservices.sabre.com.

2. Click on the "TOOLS" tab at the top of http://hoteleservices.sabre.com home page. Under the heading "Geo codes and Mapping", click on "Point of Interest Submission Tool".

3. User ID = your two letter chain code.

4. Enter the correct Password (contact your Account Manger if not known).

5. Please note an address is required to determine the longitude, latitude and Confidence Level (CF) therefore incomplete forms cannot be processed.

6. Please allow one week for processing.

Please take into consideration the following regarding item 5.

There is a possibility that a Point of Interest does not have a specific street address. For example: The city of Euless, Texas (a small city) is the Point of Interest (POI), the address may only contain Euless as the city with Texas as the State with zip code.

Such cases and inaccurate addresses will result in a high Confidence Level (CF) and will not be geocoded.

The Point of Interest will still be added to our internal tables but without latitude and longitude. Only locations with a Confidence Level (CF) of 1, 2 and 3 will be added to the internal tables with geocodes.

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Request

Need to verify errors or site products and displays for availability and sell.

Associate Responsibility and Resources

Verify the rates, availability, rules, viewership (all steps) are complete in the GDS.

Hotel Associates should verify that they can shop and book the rate (may require being in an agency PCC) or see the information in professional GDS displays.

Contact Travelocity.com, providing all pertinent information.

Resources:
Travelocity.com Hotel Questions & Answers
From Travelocity Website
Select "About Travelocity"at the bottom of the homepage.

Select "Supplier Relations"from the left tool bar under "more information".

Sabre Action

Acknowledge request and advise Associate of appropriate contact at Travelocity or when call back from Sabre will occur.

Most issues can be resolved in a day or few days.

May take up to 5-10 weeks if it is for a Software change to occur. See details on Travelocity Hotel Supplier Relations pages:

From Travelocity Website
Select "About Travelocity"
Select "Supplier Relations"

Sabre Contact

Associate help desk

1-866-740-6479 Associate Help Desk toll free valid from USA, Canada, Puerto Rico
598-2-518-7312 Associate Desk direct dial

Travelocity Support

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